ITIL

ITIL

ITSM and ITIL
Incident logging is a somewhat straightforward activity. However, it is important to note that no matter how simple it may sound, organizations tend to go wrong in its ...
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News
In the second set in the incident management lifecycle series, we look at the very basic distinction that distinguishes incident from a service request. Often, most organizations confuse ...
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ITSM and ITIL
Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low hanging fruits in ...
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ITSM and ITIL
Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify roles and embed ...
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ITSM and ITIL
I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they wanted to merge ...
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Communication DevOps ITSM and ITIL
In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you notice closely, the ...
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What is Service Integration and Management (SIAM)?
Business models are fast changing. They no longer employ a single IT service provider for all their IT needs. Instead, IT responsibilities are shared between multiple suppliers, for ...
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ITSM and ITIL
Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in terms of the ...
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visitor analysis