ITIL

ITIL

ITSM and ITIL
Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in terms of the ...
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ITSM and ITIL
I had given you a heads-up three months back that my book Become ITIL Foundation Certified in 7 Days has entered into production stages. I am now happy ...
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DevOps ITSM and ITIL
Today, there is a need for collaboration. You tend to bring diverse worlds together, in hope that the synergies will help in the expansion revolution. What about the marriage ...
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DevOps
DevOps is a combination of two words - development and operations. When these two areas of IT are amalgamated, you literally get DevOps. There is a whole lot more to it than meets the eye! DevOps is just not a nomenclature to refer to the development and the operations in a single vein. It is a change in organizational culture, transformation of processes, and leveraging on technology to speed up software development. ...
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ITSM and ITIL
The journey started in August 2015, and it has finally taken me more than a year to bring a decent shape to Become ITIL Foundation Certified in 7 ...
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ITSM and ITIL
Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to implement it. But ...
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ITSM and ITIL
ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI) lifecycle phases stretches ...
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Communication ITSM and ITIL
Service providers often goof up with their management of IT service operations, thanks to their negligence towards the soft skill that makes or breaks operations – communication. They ...
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visitor analysis