Another area of ITIL where people generally get confused. Functions and processes. Functions perform specialized tasks. That is it. This is all that a function does. You go to a salon, and your barber is an expert in cutting hair. He is a function as he is performing a specialized task. Here’s the official definition [...]
One of the key processes in ITIL V3 is IT Information Security. This process is a part of Service Design phase. A technique used in countering basic hacks is the repressive/repression technique. When a certain action is performed incorrectly multiple times, the system supporting the action represses it, thereby preventing potential hack. I know whatever [...]
The core books of ITIL are getting updated, and the updated publications will be released on the 29th of July, 2011. There is plenty of rumor in the air that the updates – christened ITIL 2011 is a new version, and ITIL v3 is dead. The rumors are false, there is no new version of [...]
I am considered a veteran in IT service management and ITIL in the organization I work, and in the professional circles that I am a part of. But, many didn’t know that my ITIL foundation certification was in ITIL v2, and not the latest one – ITIL v3. This was true until a week back, [...]
Today’s world runs on maintenance. Most of the development that is needed is done, and now the onus is very much on professionals who can maintain products and IT infrastructure. One badge that people are vying for is the ITIL certification. The concepts are simple, but experience teaches much more. More than the certification, you [...]
It’s been three years since ITIL v3 came out, and the Office of Government Commerce (OGC) has decided to withdraw the extremely popular ITIL v2 certification. The decision was on the expected lines, but the end didn’t seem so near to professionals like me who endorsed the simplicity of the older model. OGC conducted a [...]
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