ITSM and ITILDifferent Roles in ITIL Service Desk ManagementAbhinav KaiserSeptember 2, 2014December 10, 2018 by Abhinav KaiserSeptember 2, 2014December 10, 201812662 Theoretically, in ITIL, there are two roles in the service desk. The first one is for accountability – service desk manager and then the person...