ITIL V3 2011

ITIL V3 2011

ITSM and ITIL
I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they wanted to merge ...
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Communication DevOps ITSM and ITIL
In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you notice closely, the ...
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ITSM and ITIL
Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to implement it. But ...
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ITSM and ITIL
ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI) lifecycle phases stretches ...
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ITSM and ITIL
As discussed in the change management introduction post, standard changes are low on risk and impact meter. They are routine changes which have been implemented a number of ...
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ITSM and ITIL
Changes that are rate low on risk and low impact are categorized as standard changes. Examples include database re-indexing, minor patch upgrades, and blacklisting of IP addresses. These ...
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ITSM and ITIL
Change management is a governance process in ITIL and it exists to ensure that only the beneficial changes are allowed to go in, and reduce the risks to ...
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ITSM and ITIL
In service management context, the words business services and technical services are used extensively. In most cases, it is used interchangeably. In this post, we will examine the ...
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visitor analysis