Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in terms of the process definition and implementation. These stages of architecting the process are taken… Continue Reading
DevOps is a combination of two words – development and operations. When these two areas of IT are amalgamated, you literally get DevOps. There is a whole lot more to it than meets the eye!
DevOps is just not a nomenclature to refer to the development and the operations in a single vein. It is a change in organizational culture, transformation of processes, and leveraging on technology to speed up software development. Continue Reading
A Change advisory board (CAB) in principle exists to support the change manager in making decisions, in terms of approving or rejecting proposed changes, and to support in scheduling and prioritization of changes. A CAB is a fairly dynamic setup. Every… Continue Reading
ITIL CAB comes in various forms. Implementation of CABs must be based on the objectives of the CAB, and to ensure that it supports the change manager. Continue Reading
Change management is a governing process in ITIL, and one of the most important processes in the service lifecycle. The process comes as a part of ITIL’s Service Transition publication, but it is the fact of IT life, that most… Continue Reading