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How does DevOps Transform ITIL Configuration Management?

The ITIL Configuration Management is a mature process. It has transformed, improved and has been fine tuned over the years. The ITIL 2011 configuration management process is steady and can readily provide value to organizations. If we add DevOps to the mix, the configuration management as we know it from the

Incident Management Lifecycle – Triggers

Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low hanging fruits in the form of incident management process development and implementation, you can certainly prove your authority in the ITIL area to the customer. I

Which ITIL Process to Implement First?

Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I talk about implementing ITIL. It's a good question no doubt as the ITIL processes raises plenty of questions that are on the similar lines - Did the

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