Tag : Configuration Management

DevOps ITSM and ITIL

How does DevOps Transform ITIL Configuration Management?

Abhinav Kaiser
The ITIL Configuration Management is a mature process. It has transformed, improved and has been fine tuned over the years. The ITIL 2011 configuration management...
ITSM and ITIL

Incident Management Lifecycle – Triggers

Abhinav Kaiser
Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low...
ITSM and ITIL

Which ITIL Process to Implement First?

Abhinav Kaiser
Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I...