Configuration Management

Configuration Management

ITSM and ITIL
I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they wanted to merge ...
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ITSM and ITIL
This post by Abhinav Kaiser gives you an insight on how to start defining a service catalog which provides a solid base for ITIL implementation. ...
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ITSM and ITIL
I am a big fan of the configuration management process. I believe that it is the process that sets the foundation for other processes to function. If you ...
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ITSM and ITIL
Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I talk of implementing ...
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