Configuration Management

Configuration Management

ITSM and ITIL
Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low hanging fruits in ...
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ITSM and ITIL
I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they wanted to merge ...
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ITSM and ITIL
This post by Abhinav Kaiser gives you an insight on how to start defining a service catalog which provides a solid base for ITIL implementation. ...
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ITSM and ITIL
I am a big fan of the configuration management process. I believe that it is the process that sets the foundation for other processes to function. If you ...
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ITSM and ITIL
Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I talk of implementing ...
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visitor analysis