Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in terms of the process definition and implementation. These stages of architecting the process are taken care by the process owner. However, it is the accountability
A Change advisory board (CAB) in principle exists to support the change manager in making decisions, in terms of approving or rejecting proposed changes, and to support in scheduling and prioritization of changes. A CAB is a fairly dynamic setup. Every change will have a different set of stakeholders. These stakeholders form
ITIL proposes CAB should be the first touchpoint for the change management team. Some management consultants believe that CAB should perhaps come at the end, post the test results are available. Abhinav Kaiser stands by the ITIL framework in this regard and reasons out the positives with having CAB at the beginning.