Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in...
A Change advisory board (CAB) in principle exists to support the change manager in making decisions, in terms of approving or rejecting proposed changes, and...
ITIL proposes CAB should be the first touchpoint for the change management team. Some management consultants believe that CAB should perhaps come at the end,...