Know Your ITIL 4 Practice: Architecture Management
The concept of a service model is the base that withstands the rigor of service management. The architecture of services to its constituent components and...
Tag : CMDB
Difference between Assets and Configuration Items – Post 2 of 2
In the first post in this series, I gave the basic differences between assets and configuration items. In this concluding piece, I will provide the...
Difference between Assets and Configuration Items – Post 1 of 2
I often find myself talking to customers, peers, and suppliers who use the terms assets and configuration items interchangeably. They say that ignorance is bliss,...
Asset Database (ADB) and Configuration Management Database (CMDB) – Should they be Merged?
I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they...
Results of CMDB Survey 2017
In a market research commissioned by HP to feel the pulse of IT professionals regarding the challenges faced with using and implementing CMDB and the...
Importance of Defining Services in ITIL Implementation
This post by Abhinav Kaiser gives you an insight on how to start defining a service catalog which provides a solid base for ITIL implementation....