ITSM and ITILImportance of Defining Services in ITIL ImplementationAbhinav KaiserNovember 22, 2015December 11, 2018 by Abhinav KaiserNovember 22, 2015December 11, 20186 2060 This post by Abhinav Kaiser gives you an insight on how to start defining a service catalog which provides a solid base for ITIL implementation....