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Everything You Need to Know about Business Services and Technical Services

In service management context, the words business services and technical services are used extensively. In most cases, it is used interchangeably. In this post, we will examine the two concepts, study the relationship and conclude whether they can be swapped… Continue Reading

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Want to Create Value? Start Automating in ITIL Implementations

Automation is the path forward in the work space. People are expensive, and often unreliable. But, there are a number of activities, which involves wisdom, circumspection and thought-flow that calls out for human brains rather than machine trained deliveries. You… Continue Reading