Why User Story and not Requirements
Several projects on a digital transformation journey decide to switch over to user stories rather than requirements (overnight). The decision seems to have been made
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Do I need to get ITIL 4 Foundation Certification?
A common question that I get asked frequently is whether ITIL 4 is worth it. While ITIL v3 ruled the roost, what role does ITIL
Everything You Need to Know about Digital Transformation! Really?
Remember the graphic of an elephant with DevOps written all over it. Any part of it that you address, that could be referred to as
What Would You Change First in a Digital Transformation Exercise?
When you get into the ring to transform an organization from archaic to digital, what is the first thing you would change, was a question
Know Your ITIL 4 Practice: Architecture Management
The concept of a service model is the base that withstands the rigor of service management. The architecture of services to its constituent components and
ITIL 4 for Individuals: Is it Necessary?
ITIL V3 was introduced in 2007 and over the years, it became omnipresent. Every service management organization hopped onto it, and as they say, it
George Floyd Killing Invokes Changes to Software Terminologies
The grave news of George Floyd’s killing has had a domino effect on the software development industry. Microsoft has announced that its popular software repository
Biggest Difference in Value between ITIL 4 and ITIL V3
There is a massive shift in terms of defining value between the two ITIL versions – v3 and 4. The difference is not correcting a