Role of an IT Change Manager – Resources for Interviews / Switching Roles
Change management is a governing process in ITIL, and one of the most important processes in the service lifecycle. The process comes as a part...
Tag : Release Management
[ITIL] Change Management as a Service
Change Management is a governance process in ITIL. In this article, Abhinav Kaiser explores how it can be transformed into a service that can add...
Few KPIs for Configuration Management for Process Interfaces
I am a big fan of the configuration management process. I believe that it is the process that sets the foundation for other processes to...