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Role of an IT Change Manager – Resources for Interviews / Switching Roles

Change management is a governing process in ITIL, and one of the most important processes in the service lifecycle. The process comes as a part of ITIL’s Service Transition publication, but it is the fact of IT life, that most… Continue Reading

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Few KPIs for Configuration Management for Process Interfaces

I am a big fan of the configuration management process. I believe that it is the process that sets the foundation for other processes to function. If you haven’t caught up on my article on which process to address first,… Continue Reading