ITSM and ITILITIL Foundation: Types of ServicesAbhinav KaiserJuly 27, 2015December 11, 2018 by Abhinav KaiserJuly 27, 2015December 11, 2018014486 As per ITIL, IT services are further classified as 1. core service 2. enabling services and 3. enhancing services....
ITSM and ITILITIL Foundation : Types of CustomersAbhinav KaiserJuly 1, 2015December 11, 2018 by Abhinav KaiserJuly 1, 2015December 11, 201805807 ITIL framework is formulated for the planning and delivery of IT services. The consumers of these services are its customers. Today I will discuss the...
ITSM and ITILITIL Foundation: Four Key Stakeholders in Service ManagementAbhinav KaiserJune 24, 2015December 12, 2018 by Abhinav KaiserJune 24, 2015December 12, 20182 5098 If you are working in a service organization, you are aware of the number of stakeholders that you must satisfy on a daily basis. Nowadays,...