Incident Management Lifecycle – Incident Logging
Incident logging is a somewhat straightforward activity. However, it is important to note that no matter how simple it may sound, organizations tend to go...
Tag : Incident Management Lifecycle
Incident Management Lifecycle – Incident vs Request
In the second set in the incident management lifecycle series, we look at the very basic distinction that distinguishes incident from a service request. Often,...
Incident Management Lifecycle – Triggers
Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low...