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Incident Management Lifecycle – Triggers

Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low hanging fruits in the form of incident management process development and implementation, you can certainly… Continue Reading

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Want to Create Value? Start Automating in ITIL Implementations

Automation is the path forward in the workspace. People are expensive and often unreliable. But, there are a number of activities, which involves wisdom, circumspection, and thought-flow that calls out for human brains rather than machine trained deliveries. You can… Continue Reading