ITSM and ITILITIL 2011 : Strategy Management for IT ServicesAbhinav KaiserAugust 13, 2014December 12, 2018 by Abhinav KaiserAugust 13, 2014December 12, 201803299 One of the new processes that is formally added in ITIL 2011 is the Strategy Management for IT Services (SMITS). In effect, this process had always existed, but not...