Friday, August 17, 2018
Business models are fast changing. They no longer employ a single IT service provider for all their IT needs. Instead, IT responsibilities are shared between multiple suppliers, for example networks outsourced to Supplier A, infrastructure...
Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in terms of the process definition and implementation. These stages of...
I have included several exercises throughout my book Become ITIL Foundation Certified in 7 Days. However, the answers to these exercises are not in the book, but are offered as a PDF download from my...
I had given you a heads-up three months back that my book Become ITIL Foundation Certified in 7 Days has entered into production stages. I am now happy to announce that it has been published,...
Today, there is a need for collaboration. You tend to bring diverse worlds together, in hope that the synergies will help in the expansion revolution. What about the marriage between ITIL and DevOps? Can it survive?...
The journey started in August 2015, and it has finally taken me more than a year to bring a decent shape to Become ITIL Foundation Certified in 7 Days. The book has given me immense...
Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to implement it. But how does it get started? What triggers...
ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI) lifecycle phases stretches across other phases, and improvements can be...