Why must Organizations Implement ITIL? (Benefits of ITIL) – Part 2
In the last edition on this topic, we looked at two main aspects that ITIL can bring to the table for organizations. It not only...
Tag : KMDB
Confusion between Knowledge Management Database and Known Error Database
I recently wrote a piece for Plural Sight on Known Error Database (KEDB). A KEDB is a repository that holds information about problems for which...