ITSM and ITILConfusion between Knowledge Management Database and Known Error DatabaseAbhinav KaiserJune 7, 2014August 23, 2019 by Abhinav KaiserJune 7, 2014August 23, 2019149031 I recently wrote a piece for Plural Sight on Known Error Database (KEDB). A KEDB is a repository that holds information about problems for which...
ITSM and ITILAchieving Balance in ITIL Service Operations [VIDEO]Abhinav KaiserMarch 4, 2014December 14, 2018 by Abhinav KaiserMarch 4, 2014December 14, 201801108 ...
NewsAchieving Balances in ITIL Service OperationsAbhinav KaiserFebruary 26, 2014December 14, 2018 by Abhinav KaiserFebruary 26, 2014December 14, 201801930 Service operations is believed to maintain status quo of IT services – to keep it running as per the design. While this is true, IT...