ITSM and ITILConfusion between Knowledge Management Database and Known Error DatabaseAbhinav KaiserJune 7, 2014August 23, 2019 by Abhinav KaiserJune 7, 2014August 23, 2019148084 I recently wrote a piece for Plural Sight on Known Error Database (KEDB). A KEDB is a repository that holds information about problems for which...