ITSM and ITILWant to Create Value? Start Automating in ITIL ImplementationsAbhinav KaiserMarch 11, 2016December 11, 2018 by Abhinav KaiserMarch 11, 2016December 11, 201811237 Automation is the path forward in the workspace. People are expensive and often unreliable. But, there are a number of activities, which involves wisdom, circumspection,...