Want to Create Value? Start Automating in ITIL Implementations
Automation is the path forward in the workspace. People are expensive and often unreliable. But, there are a number of activities, which involves wisdom, circumspection,...
Tag : Capacity Management
Key ITIL Roles
ITIL broadly segregated the process-related and functional responsibilities to four distinct roles. Process Owner Process Manager Service Owner Process Practitioner The defined roles are mainly...
Which ITIL Process to Implement First?
Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I...