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Want to Create Value? Start Automating in ITIL Implementations

Automation is the path forward in the workspace. People are expensive and often unreliable. But, there are a number of activities, which involves wisdom, circumspection, and thought-flow that calls out for human brains rather than machine trained deliveries. You can create significant value in IT service management through automation. A number

Key ITIL Roles

ITIL broadly segregated the process-related and functional responsibilities to four distinct roles. Process Owner Process Manager Service Owner Process Practitioner The defined roles are mainly within the service provider organization. A number of offshoots of these roles are mentioned throughout the ITIL books such as - change management process owner, incident

Which ITIL Process to Implement First?

Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I talk about implementing ITIL. It's a good question no doubt as the ITIL processes raises plenty of questions that are on the similar lines - Did the

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