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ITIL Service Explained

In my previous post, I explained service is general as something that creates value for the customer. I explained it with the help of a lawn mowing service where the customer benefits out of the service that you are offering. Focusing the same concept towards ITIL, where we specifically deal with

What is Service?

Creating value is service. You can create value by doing something useful for - say customer. An example is a lawn mowing service. If you are mowing lawn for a customer, he is getting benefited from it. So, you are servicing your customer - by creating value. Typically, service comes into