In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you notice closely, the word that I am using with ITIL is continual and the one with DevOps is continuous. Are these words the same? Can
ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI) lifecycle phases stretches across other phases, and improvements can be called out and implemented in any of the phases, and at any point in time.