ITSM and ITILWhat can Trigger Continual Service Improvement?Abhinav KaiserJune 26, 2016December 12, 2018 by Abhinav KaiserJune 26, 2016December 12, 201803713 Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to...
Customer ServiceInvestment analysis in Customer Relationship ManagementAbhinav KaiserMarch 22, 2011December 13, 2018 by Abhinav KaiserMarch 22, 2011December 13, 201801015 Note : This is a guest post. Customer relationship management is a term most widely used in your business promotions and active trade. It is...