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Here are the Best Airlines in the World!

Keeping commitments is a major challenge for airlines around the globe. A number of factors make or break their performances, and their efficiency in keeping up the commitments is something to take note of. Flight Stats has announced the winners of the On-time Performance Service Awards for the year 2012, a recognition

What is Customer Service?

What is customer service? I have thought of this topic for a long long time, through the reports I prepared, and the exams I took as a part of my professional development. I have over seven years of experience in customer service, and yet, I stumble every time one of my