Abhinav Kaiser is an author and a management consultant. He has authored several books including Become ITIL 4 Foundation Certified in 7 Days and Reinventing ITIL in the Age of DevOps. He vlogs on Youtube on channel Digital Swaha.
He works as an agile/devops coach in one of the top consulting firms. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks.
ITIL 2011 contains 5 phases – service strategy, service design, service transition, service support and continual service improvement. Twenty five processes make the new ITIL...
Have you been hearing coworkers talk about taking the Project Management Institute® Agile Certified Practitioner (PMI-ACP)®? Or have you been seeing the acronym PMI-ACP® more...
Question You are managing a telecom project. You have two teams reporting to you. One team is responsible for equipment installation and the other team...
For meetings to be effective, it needs to have well defined boundaries. These boundaries are termed as agenda in our everyday meeting terminology. So, it...