Software License Management is a critical process for the functioning of any organization, be it or IT or non IT. All organizations purchase software licenses,...
Another area of ITIL where people generally get confused. Functions and processes. Functions perform specialized tasks. That is it. This is all that a function...
This is ITIL 101. ITIL starts, lives, breathes, swims and eats service for breakfast, lunch and dinner. Service is everything in ITIL. For somebody getting...
The term PDCA abbreviating to Plan-Do-Check-Act is quite well known, and the presence of a similar acronym PDSA has raised a number of questions. PDSA...
Deming cycle is popularly known as the PDCA cycle, and the acronym stands for Plan-Do-Check-Act. It is an iterative cycle which guarantees improvements for the...