ITSM and ITILSurvey : SMBs don’t Believe ITIL is Beneficial in SupportAbhinav KaiserJune 18, 2011December 13, 2018 by Abhinav KaiserJune 18, 2011December 13, 20181185 In the age of support and maintenance, I am surprised that ignorance plays a big part in efficiently ignoring the laws that bind status quo....
ITSM and ITILDetailed History of ITILAbhinav KaiserJune 16, 2011December 14, 2018 by Abhinav KaiserJune 16, 2011December 14, 20180225 I am working on an article for a client, and the article revolves around the basics of ITIL. I am planning on adding a section...
ITSM and ITILHow I Prepared for ITIL v3 Foundation ExamAbhinav KaiserJune 13, 2011December 13, 2018 by Abhinav KaiserJune 13, 2011December 13, 20185 846 I am considered a veteran in IT service management and ITIL in the organization I work, and in the professional circles that I am a...
ITSM and ITIL“Follow the Sun” Service Desk ModelAbhinav KaiserApril 29, 2010December 13, 2018 by Abhinav KaiserApril 29, 2010December 13, 20182 999 Follow the Sun is a support model which works best for service desks that work around the clock, i.e 24 hours a day and 7...
ITSM and ITILHow to Get ITIL CertifiedAbhinav KaiserApril 18, 2010December 13, 2018 by Abhinav KaiserApril 18, 2010December 13, 20181324 Today’s world runs on maintenance. Most of the development that is needed is done, and now the onus is very much on professionals who can...
ITSM and ITILITIL V2 to be Withdrawn Starting from June 2010Abhinav KaiserApril 7, 2010December 13, 2018 by Abhinav KaiserApril 7, 2010December 13, 20180265 It’s been three years since ITIL v3 came out, and the Office of Government Commerce (OGC) has decided to withdraw the extremely popular ITIL v2...
ITSM and ITILUnderstanding Service Level Agreement (SLA)Abhinav KaiserApril 1, 2010December 13, 2018 by Abhinav KaiserApril 1, 2010December 13, 20182 1211 I was in a discussion yesterday with one of my co-workers who is new into IT service management. We were talking about agreements, and...
ITSM and ITIL10 ways organizations can cut costs with IT asset managementAbhinav KaiserMarch 23, 2010December 13, 2018 by Abhinav KaiserMarch 23, 2010December 13, 20180199 Even though IT budgets are on the rebound, most organizations are still under pressure to further reduce operational costs. You may have already taken steps...