Survey : SMBs don’t Believe ITIL is Beneficial in Support
In the age of support and maintenance, I am surprised that ignorance plays a big part in efficiently ignoring the laws that bind status quo....
Category : ITSM and ITIL
Detailed History of ITIL
I am working on an article for a client, and the article revolves around the basics of ITIL. I am planning on adding a section...
How I Prepared for ITIL v3 Foundation Exam
I am considered a veteran in IT service management and ITIL in the organization I work, and in the professional circles that I am a...
“Follow the Sun” Service Desk Model
Follow the Sun is a support model which works best for service desks that work around the clock, i.e 24 hours a day and 7...
How to Get ITIL Certified
Today’s world runs on maintenance. Most of the development that is needed is done, and now the onus is very much on professionals who can...
ITIL V2 to be Withdrawn Starting from June 2010
It’s been three years since ITIL v3 came out, and the Office of Government Commerce (OGC) has decided to withdraw the extremely popular ITIL v2...
Understanding Service Level Agreement (SLA)
I was in a discussion yesterday with one of my co-workers who is new into IT service management. We were talking about agreements, and...
10 ways organizations can cut costs with IT asset management
Even though IT budgets are on the rebound, most organizations are still under pressure to further reduce operational costs. You may have already taken steps...