I am working on an article for a client, and the article revolves around the basics of ITIL. I am planning on adding a section on history of ITIL, so I did some googling. I found this forum which provides the best details of history that I have seen and read
Follow the Sun is a support model which works best for service desks that work around the clock, i.e 24 hours a day and 7 days a week. The organization which we are using in our example has offices spread worldwide and the Follow the Sun support model works wonderfully well
Today's world runs on maintenance. Most of the development that is needed is done, and now the onus is very much on professionals who can maintain products and IT infrastructure. One badge that people are vying for is the ITIL certification. The concepts are simple, but experience teaches much more. More
It's been three years since ITIL v3 came out, and the Office of Government Commerce (OGC) has decided to withdraw the extremely popular ITIL v2 certification. The decision was on the expected lines, but the end didn't seem so near to professionals like me who endorsed the simplicity of the
Even though IT budgets are on the rebound, most organizations are still under pressure to further reduce operational costs. You may have already taken steps to consolidate and rationalize your IT assets, but chances are there are still savings to be found by improving the way you manage those assets.