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Detailed History of ITIL

I am working on an article for a client, and the article revolves around the basics of ITIL. I am planning on adding a section on history of ITIL, so I did some googling. I found this forum which provides the best details of history that I have seen and read

“Follow the Sun” Service Desk Model

Follow the Sun is a support model which works best for service desks that work around the clock, i.e 24 hours a day and 7 days a week. The organization which we are using in our example has offices spread worldwide and the Follow the Sun support model works wonderfully well

How to Get ITIL Certified

Today's world runs on maintenance. Most of the development that is needed is done, and now the onus is very much on professionals who can maintain products and IT infrastructure. One badge that people are vying for is the ITIL certification. The concepts are simple, but experience teaches much more. More

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