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Want to Create Value? Start Automating in ITIL Implementations

Automation is the path forward in the work space. People are expensive, and often unreliable. But, there are a number of activities, which involves wisdom, circumspection and thought-flow that calls out for human brains rather than machine trained deliveries. You… Continue Reading

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Role of an IT Change Manager – Resources for Interviews / Switching Roles

Change management is a governing process in ITIL, and one of the most important processes in the service lifecycle. The process comes as a part of ITIL’s Service Transition publication, but it is the fact of IT life, that most… Continue Reading