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Top 10 Skills that every Change Manager must Possess

Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in terms of the process definition and implementation. These stages of architecting the process are taken care by the process owner. However, it is the accountability

What can Trigger Continual Service Improvement?

Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to implement it. But how does it get started? What triggers it? This is an important question you must ask when you architect the CSI process. If

Continual Service Improvement: Is the 7-Step Improvement Process Practical?

ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI) lifecycle phases stretches across other phases, and improvements can be called out and implemented in any of the phases, and at any point in time.