ITSM and ITIL

ITSM and ITIL

ITSM and ITIL

Change management is a governance process in ITIL and it exists to ensure that only the beneficial changes are allowed to go in, and reduce the risks to ...
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ITSM and ITIL

In service management context, the words business services and technical services are used extensively. In most cases, it is used interchangeably. In this post, we will examine the ...
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ITSM and ITIL

A Change advisory board (CAB) in principle exists to support the change manager in making decisions, in terms of approving or rejecting proposed changes, and to support in scheduling ...
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ITSM and ITIL

ITIL CAB comes in various forms. Implementation of CABs must be based on the objectives of the CAB, and to ensure that it supports the change manager. ...
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ITSM and ITIL

Automation is the path forward in the work space. People are expensive, and often unreliable. But, there are a number of activities, which involves wisdom, circumspection and thought-flow ...
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ITSM and ITIL

I have been in the ITIL field for over twelve years, and most of my service management life, I have been involved in either improvement or development of ...
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ITSM and ITIL

Change management is a governing process in ITIL, and one of the most important processes in the service lifecycle. The process comes as a part of ITIL’s Service ...
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ITSM and ITIL

This post by Abhinav Kaiser gives you an insight on how to start defining a service catalog which provides a solid base for ITIL implementation. ...
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