ITSM and ITIL

ITSM and ITIL

ITSM and ITIL

ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI) lifecycle phases stretches ...
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Communication ITSM and ITIL

Service providers often goof up with their management of IT service operations, thanks to their negligence towards the soft skill that makes or breaks operations – communication. They ...
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ITSM and ITIL

As discussed in the change management introduction post, standard changes are low on risk and impact meter. They are routine changes which have been implemented a number of ...
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ITSM and ITIL

Changes that are rate low on risk and low impact are categorized as standard changes. Examples include database re-indexing, minor patch upgrades, and blacklisting of IP addresses. These ...
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ITSM and ITIL

Change management is a governance process in ITIL and it exists to ensure that only the beneficial changes are allowed to go in, and reduce the risks to ...
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ITSM and ITIL

In service management context, the words business services and technical services are used extensively. In most cases, it is used interchangeably. In this post, we will examine the ...
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ITSM and ITIL

A Change advisory board (CAB) in principle exists to support the change manager in making decisions, in terms of approving or rejecting proposed changes, and to support in scheduling ...
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ITSM and ITIL

ITIL CAB comes in various forms. Implementation of CABs must be based on the objectives of the CAB, and to ensure that it supports the change manager. ...
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visitor analysis