0

Continual Service Improvement: Is the 7-Step Improvement Process Practical?

ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI) lifecycle phases stretches across other phases, and improvements can be called out and implemented in… Continue Reading

0

Everything You Need to Know about Business Services and Technical Services

In service management context, the words business services and technical services are used extensively. In most cases, it is used interchangeably. In this post, we will examine the two concepts, study the relationship and conclude whether they can be swapped… Continue Reading