What is Service Integration and Management (SIAM)?
Business models are fast changing. They no longer employ a single IT service provider for all their IT needs. Instead, IT responsibilities are shared between
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Top 10 Skills that every Change Manager must Possess
Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in
Blameful vs Blameless Culture: Which is the DevOps Way?
In this scenario, when a major release tanks, operational and development teams start firefighting almost immediately. Later they roll back the change. When the rollback
Answer Key for Become ITIL Foundation Certified in 7 Days Exercises
I have included several exercises throughout my book Become ITIL Foundation Certified in 7 Days. However, the answers to these exercises are not in the
Become ITIL Foundation Certified in 7 Days: New Book on the Block
I had given you a heads-up three months back that my book Become ITIL Foundation Certified in 7 Days has entered into production stages. I
Can ITIL and DevOps Co-Exist?
Today, there is a need for collaboration. You tend to bring diverse worlds together, in hope that the synergies will help in the expansion revolution.
Emotional Intelligence and Project Management
Emotional intelligence is the ability to monitor your emotions or the emotions of others, and use this to guide your actions. A shorter way to
What is DevOps? Here is DevOps 101!
DevOps is a combination of two words - development and operations. When these two areas of IT are amalgamated, you literally get DevOps. There is