Incident Management Lifecycle – Triggers
Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low
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Role of Design in ITIL Process Development and Implementation
Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify
Top Ten Hot Careers in the US
A study was conducted for determining the top ten hot careers in US as per the 2011 graduating class. The results were somewhat surprising with
Asset Database (ADB) and Configuration Management Database (CMDB) – Should they be Merged?
I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they
ExpressVPN – Survey Warrior and Under Performer: A Review
I was in China recently, and I thought I could live like the Chinese, feeding on Baidu and We Chat. But, I couldn’t have been
Now You Can Send Articles to Kindle on iPhone
Good news! If you are a Kindle user, you will be happy to note that you can read your favorite articles on Kindle. Apple has
Difference between Continuous and Continual
In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you
Results of CMDB Survey 2017
In a market research commissioned by HP to feel the pulse of IT professionals regarding the challenges faced with using and implementing CMDB and the