Role of Design in ITIL Process Development and Implementation

ITSM and ITIL

by Abhinav Kaiser - June 5, 2017December 10, 20181

Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify roles and embed all of it in a process document. This is good, but there is a major chunk that is still missing. The design.

Asset Database (ADB) and Configuration Management Database (CMDB) – Should they be Merged?

ITSM and ITIL

by Abhinav Kaiser - April 26, 2017December 12, 20184

I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they wanted to merge the asset database (ADB) and the configuration management database (CMDB). It is said that databases must be the single source of truth. So,

Difference between Continuous and Continual

by Abhinav Kaiser - March 22, 2017December 12, 20181

In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you notice closely, the word that I am using with ITIL is continual and the one with DevOps is continuous. Are these words the same? Can

What is Service Integration and Management (SIAM)?

ITSM and ITIL

by Abhinav Kaiser - March 6, 2017December 10, 20180

Business models are fast changing. They no longer employ a single IT service provider for all their IT needs. Instead, IT responsibilities are shared between multiple suppliers, for example networks outsourced to Supplier A, infrastructure and datacenters to Supplier B and application support to Supplier C. In these scenarios, Plain

Top 10 Skills that every Change Manager must Possess

ITSM and ITIL

by Abhinav Kaiser - February 6, 2017December 11, 20180

Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in terms of the process definition and implementation. These stages of architecting the process are taken care by the process owner. However, it is the accountability

Become ITIL Foundation Certified in 7 Days: New Book on the Block

ITSM and ITIL

by Abhinav Kaiser - January 9, 2017December 11, 20180

I had given you a heads-up three months back that my book Become ITIL Foundation Certified in 7 Days has entered into production stages. I am now happy to announce that it has been published, thanks to Apress from Springer Corporation for publishing it. The book synopsis is as follows: Pass the

Can ITIL and DevOps Co-Exist?

by Abhinav Kaiser - November 22, 2016December 12, 20182

Today, there is a need for collaboration. You tend to bring diverse worlds together, in hope that the synergies will help in the expansion revolution. What about the marriage between ITIL and DevOps? Can it survive? Read on to find out my thoughts! ITIL is a mature service management framework.

What is DevOps? Here is DevOps 101!

DevOps

by Abhinav Kaiser - November 15, 2016December 11, 20181

DevOps is a combination of two words – development and operations. When these two areas of IT are amalgamated, you literally get DevOps. There is a whole lot more to it than meets the eye!
DevOps is just not a nomenclature to refer to the development and the operations in a single vein. It is a change in organizational culture, transformation of processes, and leveraging on technology to speed up software development.