What is a Service?
This is ITIL 101. ITIL starts, lives, breathes, swims and eats service for breakfast, lunch and dinner. Service is everything in ITIL. For somebody getting...
Tag : ITIL
ITIL for Project Managers
Many people in IT believe that ITIL is something that is practiced at a junior level, and management of it is same as anything else....
Free ITIL Resources on the Web
The advent of web is the gateway to obtain free content. Many writers feel that information that is basic in nature need not be purchased...
Survey : SMBs don’t Believe ITIL is Beneficial in Support
In the age of support and maintenance, I am surprised that ignorance plays a big part in efficiently ignoring the laws that bind status quo....
Detailed History of ITIL
I am working on an article for a client, and the article revolves around the basics of ITIL. I am planning on adding a section...
How to Catch Cheats on Telephonic Interviews
It is imperative that interviewers are expected to be smart people. They need to have the knack of catching thieves in their knickers. They should...