Importance of Defining Services in ITIL Implementation
This post by Abhinav Kaiser gives you an insight on how to start defining a service catalog which provides a solid base for ITIL implementation....
Tag : ITIL
Finalized Book Contract on ITIL Foundation
Abhinav Kaiser has finalized a contract to write a book on ITIL Foundation. It will contain plenty of non-IT examples to help readers with the...
[ITIL] Change Management as a Service
Change Management is a governance process in ITIL. In this article, Abhinav Kaiser explores how it can be transformed into a service that can add...
Four Essential Qualities of an ITIL Change Manager
If you are hiring an ITIL change manager, the article provides the essential qualities of a perfect change manager....
Talking Point: Is ITIL Relevant in the Age of Cloud?
Is ITIL still relevant in the age of cloud based services? Read on to find out!...
Talking Point: What are the Examples of Standard Changes?
A true consultant creates value in every activity he defines, identifies a reason for doing what is supposed to be done and sets in motion...
ITIL Foundation: Characteristics of ITIL Processes
Last week, I took you on a journey into the world of ITIL processes. It is exciting to play with processes, isn’t it? Today, I...
ITIL Foundation: Introduction to ITIL Processes
ITIL started out being process centric when it was conceived, and up until 2007 when version 3 was introduced. And then, ITIL V3 flipped the...