Archives by: Abhinav Kaiser

Abhinav Kaiser

388 Posts 12 comments

About the author

Abhinav Kaiser is an author and a management consultant. He has authored Become ITIL Foundation Certified in 7 Days and Workshop in a Box: Communication for IT Professionals. He works as a consulting manager for a top consulting firm. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks. Social Media : Facebook | LinkedIn | Twitter | Google Plus

Abhinav Kaiser Posts

News
India boasts of the biggest IT crowd. However, news such as companies distancing from a popular messaging tool such as Whatsapp is disheartening. Companies such as Adidas, Amway, ...
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Project Management
If you are just beginning or are in the middle of studying for the Project Management Professional (PMP®) Exam, you probably already know that in order to pass, ...
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Project Management
The fact that you are reading this article means that you are interested in getting your PMP. You may have already taken some steps, perhaps you are gathering ...
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ITSM and ITIL
Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to implement it. But ...
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ITSM and ITIL
ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI) lifecycle phases stretches ...
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Project Management
If you are studying for or plan to study for the Project Management Professional (PMP®) Exam you have likely heard you need to read A Guide to the ...
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Communication ITSM and ITIL
Service providers often goof up with their management of IT service operations, thanks to their negligence towards the soft skill that makes or breaks operations – communication. They ...
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ITSM and ITIL
As discussed in the change management introduction post, standard changes are low on risk and impact meter. They are routine changes which have been implemented a number of ...
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