Abhinav Kaiser is an author and a management consultant. He has authored several books including Become ITIL 4 Foundation Certified in 7 Days and Reinventing ITIL in the Age of DevOps. He vlogs on Youtube on channel Digital Swaha.
He works as an agile/devops coach in one of the top consulting firms. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks.
The concept of a service model is the base that withstands the rigor of service management. The architecture of services to its constituent components and...
The grave news of George Floyd’s killing has had a domino effect on the software development industry. Microsoft has announced that its popular software repository...
In the latest version of ITIL, there are no longer processes and functions. It has been replaced by practices. The difference between processes and practices...