Know Your ITIL 4 Practice: Architecture Management
The concept of a service model is the base that withstands the rigor of service management. The architecture of services to its constituent components and...
Author : Abhinav Kaiser
ITIL 4 for Individuals: Is it Necessary?
ITIL V3 was introduced in 2007 and over the years, it became omnipresent. Every service management organization hopped onto it, and as they say, it...
George Floyd Killing Invokes Changes to Software Terminologies
The grave news of George Floyd’s killing has had a domino effect on the software development industry. Microsoft has announced that its popular software repository...
Biggest Difference in Value between ITIL 4 and ITIL V3
There is a massive shift in terms of defining value between the two ITIL versions – v3 and 4. The difference is not correcting a...
List of ITIL 4 Practices
In the latest version of ITIL, there are no longer processes and functions. It has been replaced by practices. The difference between processes and practices...
ITIL 4 Foundation Certification Book in the Works
Before the end of the year, you will be able to access my new book that I am currently working on – on ITIL 4...
Managing Office Emails for Super Productivity
Emails are a boon and a bane. While it gives me the flexibility to remove the real-time barrier, it is one of the factors that...
DevOps Team: A Typical Structure (Book Extract)
In my earlier post, I introduced the basics of a DevOps team and what it stood for, and what its trying to achieve. In this...