Archives by: Abhinav Kaiser

Abhinav Kaiser

393 Posts 12 comments

About the author

Abhinav Kaiser is an author and a management consultant. He has authored Become ITIL Foundation Certified in 7 Days and Workshop in a Box: Communication for IT Professionals. He works as a consulting manager for a top consulting firm. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks. Social Media : Facebook | LinkedIn | Twitter | Google Plus

Abhinav Kaiser Posts

ITSM and ITIL
Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to implement it. But ...
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ITSM and ITIL
ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI) lifecycle phases stretches ...
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Project Management
If you are studying for or plan to study for the Project Management Professional (PMP®) Exam you have likely heard you need to read A Guide to the ...
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Communication ITSM and ITIL
Service providers often goof up with their management of IT service operations, thanks to their negligence towards the soft skill that makes or breaks operations – communication. They ...
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ITSM and ITIL
As discussed in the change management introduction post, standard changes are low on risk and impact meter. They are routine changes which have been implemented a number of ...
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ITSM and ITIL
Changes that are rate low on risk and low impact are categorized as standard changes. Examples include database re-indexing, minor patch upgrades, and blacklisting of IP addresses. These ...
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ITSM and ITIL
Change management is a governance process in ITIL and it exists to ensure that only the beneficial changes are allowed to go in, and reduce the risks to ...
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ITSM and ITIL
In service management context, the words business services and technical services are used extensively. In most cases, it is used interchangeably. In this post, we will examine the ...
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