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Difference between Assets and Configuration Items – Post 2 of 2

In the first post in this series, I gave the basic differences between assets and configuration items. In this concluding piece, I will provide the differences that exist when there is a need to govern changes to it. Configuration items and assets carry different priorities in terms of their worth for

Difference between Assets and Configuration Items – Post 1 of 2

I often find myself talking to customers, peers, and suppliers who use the terms assets and configuration items interchangeably. They say that ignorance is bliss, but when it comes to management terminologies, it is better to understand the differences between terminologies than to look over it. In this article, I am

Incident Management Lifecycle – Incident Logging

Incident logging is a somewhat straightforward activity. However, it is important to note that no matter how simple it may sound, organizations tend to go wrong in its implementation. In the third set of the incident management lifecycle series, I will talk briefly about the incident logging activity. To fully touch base

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