ITIL Foundation : Structure of ITIL V3 Certifications
ITIL V3 has been in existence since 2007 and yet the air surrounding the various certifications it offers is smoggy. I hope to breathe some...
Tag : ITIL 2011
TEMPLATE : Major Incident Notification / Announcement
A major part of the incident apart from diagnosing and resolving incident revolves around the communication activities between various parties. For starters, when an incident...
‘ITIL is Extremely Valuable’ – IT Industry
Axelos, born out of the amalgamation of Capita and UK Project Office last year sponsored a survey to find out where ITIL stands and how it...
Why must Organizations Implement ITIL? (Benefits of ITIL) – Part 2
In the last edition on this topic, we looked at two main aspects that ITIL can bring to the table for organizations. It not only...
Comprehensive List of ITIL 2011 Abbreviations
ITIL is filled with abbreviations at each and every juncture. In fact, ITIL itself is one – Information Technology Infrastructure Library. It can be quite...
Different Roles in ITIL Service Desk Management
Theoretically, in ITIL, there are two roles in the service desk. The first one is for accountability – service desk manager and then the person...
Introduction to Service Desk
I believe that if you get the service desk structure and implementation right, half your job is done. Service desk is the most important unit...
Why must Organizations Implement ITIL? (Benefits of ITIL) – Part 1
Implementing ITIL is not inexpensive. It takes plenty of effort and costs escalate depending on the complexity of the processes. The implementation calls for workforce...