ITIL : Internal IT View vs External Business View
Let’s look at the first type of balance to be achieved in service operations. Internal IT view against External business view. You can see that...
Tag : ITIL 2011
Incident Priority in ITIL Explained with Examples
Tagging incidents with the right priority has been a questionable topic across organizations that are practicing ITIL. No matter what the basic principles are in...
KPIs for an Incident Manager
A key performance indicator (KPI) for a process is an indicator that tells you how the process is running – whether it is going the...
Achieving Balances in ITIL Service Operations
Service operations is believed to maintain status quo of IT services – to keep it running as per the design. While this is true, IT...
ITIL 2011 on 29-Jul-2011
The core books of ITIL are getting updated, and the updated publications will be released on the 29th of July, 2011. There is plenty of...