ITSM and ITILITIL : Internal IT View vs External Business ViewAbhinav KaiserMarch 18, 2014December 10, 2018 by Abhinav KaiserMarch 18, 2014December 10, 201801785 Let’s look at the first type of balance to be achieved in service operations. Internal IT view against External business view. You can see that...
ITSM and ITILIncident Priority in ITIL Explained with ExamplesAbhinav KaiserMarch 7, 2014December 14, 2018 by Abhinav KaiserMarch 7, 2014December 14, 201814551 Tagging incidents with the right priority has been a questionable topic across organizations that are practicing ITIL. No matter what the basic principles are in...
ITSM and ITILKPIs for an Incident ManagerAbhinav KaiserMarch 5, 2014December 11, 2018 by Abhinav KaiserMarch 5, 2014December 11, 201812267 A key performance indicator (KPI) for a process is an indicator that tells you how the process is running – whether it is going the...
ITSM and ITILAchieving Balance in ITIL Service Operations [VIDEO]Abhinav KaiserMarch 4, 2014December 14, 2018 by Abhinav KaiserMarch 4, 2014December 14, 20180475 ...
NewsAchieving Balances in ITIL Service OperationsAbhinav KaiserFebruary 26, 2014December 14, 2018 by Abhinav KaiserFebruary 26, 2014December 14, 20180818 Service operations is believed to maintain status quo of IT services – to keep it running as per the design. While this is true, IT...
ITSM and ITILITIL 2011 on 29-Jul-2011Abhinav KaiserJuly 2, 2011December 12, 2018 by Abhinav KaiserJuly 2, 2011December 12, 20182 1005 The core books of ITIL are getting updated, and the updated publications will be released on the 29th of July, 2011. There is plenty of...