ITIL Foundation : Types of Customers
ITIL framework is formulated for the planning and delivery of IT services. The consumers of these services are its customers. Today I will discuss the...
Tag : ITIL Foundation
ITIL Foundation: Four Key Stakeholders in Service Management
If you are working in a service organization, you are aware of the number of stakeholders that you must satisfy on a daily basis. Nowadays,...
ITIL Foundation : Service and Service Management
I get asked frequently what the difference is between a service and service management as per ITIL. ITIL defines a service as a means of delivering...
ITIL Foundation : ITIL V3 Foundation Course and Exam Explained in Detail
In my last segment, I discussed the structure of ITIL V3 (also ITIL 2011). Today, I will turn my attention towards ITIL V3 Foundation exam...
ITIL Foundation : Structure of ITIL V3 Certifications
ITIL V3 has been in existence since 2007 and yet the air surrounding the various certifications it offers is smoggy. I hope to breathe some...