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ITIL Foundation : Types of Customers

ITIL framework is formulated for the planning and delivery of IT services. The consumers of these services are its customers. Today I will discuss the segregation that is employed with its customers. According to ITIL, there are two types of customers: Internal Customers External Customers In my previous post, I explained who

ITIL Foundation : Service and Service Management

I get asked frequently what the difference is between a service and service management as per ITIL. ITIL defines a service as a means of delivering value to customers by facilitating outcomes that customers want to achieve, without the ownership of specific costs and risks. I have explained ITIL service earlier on Abhinav