ITIL Foundation

ITIL Foundation

ITSM and ITIL
ITIL framework is formulated for planning and delivery of IT services. The consumers of these services are its customers. Today I will discuss about the segregation that is ...
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ITSM and ITIL
If you are working in a service organization, you are aware of the number of stakeholders that you must satisfy on a daily basis. Nowadays, organizations have come ...
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ITSM and ITIL
I get asked frequently what the difference is between a service and service management as per ITIL. ITIL defines a service as a means of delivering value to customers ...
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ITSM and ITIL
In my last segment, I discussed the structure of ITIL V3 (also ITIL 2011). Today, I will turn my attention towards ITIL V3 Foundation exam and tell you ...
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ITSM and ITIL
ITIL V3 has been in existence since 2007 and yet the air surrounding the various certifications it offers is smoggy. I hope to breathe some clarity into the ...
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visitor analysis