ITIL framework is formulated for the planning and delivery of IT services. The consumers of these services are its customers. Today I will discuss the segregation that is employed with its customers. According to ITIL, there are two types of customers: Internal Customers External Customers In my previous post, I explained who
I get asked frequently what the difference is between a service and service management as per ITIL. ITIL defines a service as a means of delivering value to customers by facilitating outcomes that customers want to achieve, without the ownership of specific costs and risks. I have explained ITIL service earlier on Abhinav
In my last segment, I discussed the structure of ITIL V3 (also ITIL 2011). Today, I will turn my attention towards ITIL V3 Foundation exam and tell you what it takes to become ITIL V3 Foundation certified. The objective of ITIL Foundation Course ITIL Foundation aims at delivering concepts, and nothing more.