In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you...
ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI)...
As discussed in the change management introduction post, standard changes are low on risk and impact meter. They are routine changes which have been implemented...
Changes that are rate low on risk and low impact are categorized as standard changes. Examples include database re-indexing, minor patch upgrades, and blacklisting of...
In service management context, the words business services and technical services are used extensively. In most cases, it is used interchangeably. In this post, we...
A Change advisory board (CAB) in principle exists to support the change manager in making decisions, in terms of approving or rejecting proposed changes, and...