Difference between Continuous and Continual
In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you...
Tag : ITIL V3 2011
What can Trigger Continual Service Improvement?
Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to...
Continual Service Improvement: Is the 7-Step Improvement Process Practical?
ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI)...
How do Standard Changes Create Value?
As discussed in the change management introduction post, standard changes are low on risk and impact meter. They are routine changes which have been implemented...
Criteria for Standard Changes
Changes that are rate low on risk and low impact are categorized as standard changes. Examples include database re-indexing, minor patch upgrades, and blacklisting of...
A Brief Introduction to ITIL Change Management
Change management is a governance process in ITIL and it exists to ensure that only the beneficial changes are allowed to go in, and reduce...
Everything You Need to Know about Business Services and Technical Services
In service management context, the words business services and technical services are used extensively. In most cases, it is used interchangeably. In this post, we...
Composition of Change Advisory Board (CAB)
A Change advisory board (CAB) in principle exists to support the change manager in making decisions, in terms of approving or rejecting proposed changes, and...