ITIL broadly segregated the process-related and functional responsibilities to four distinct roles. Process Owner Process Manager Service Owner Process Practitioner The defined roles are mainly...
A major part of the incident apart from diagnosing and resolving incident revolves around the communication activities between various parties. For starters, when an incident...
Here is a handy guide to approve changes. The change approver – from the technical or management side can consider the following questions before approving the changes....