Key ITIL Roles
ITIL broadly segregated the process-related and functional responsibilities to four distinct roles. Process Owner Process Manager Service Owner Process Practitioner The defined roles are mainly...
Tag : ITIL V3 2011
ITIL Foundation : ITIL V3 Foundation Course and Exam Explained in Detail
In my last segment, I discussed the structure of ITIL V3 (also ITIL 2011). Today, I will turn my attention towards ITIL V3 Foundation exam...
ITIL Foundation : Structure of ITIL V3 Certifications
ITIL V3 has been in existence since 2007 and yet the air surrounding the various certifications it offers is smoggy. I hope to breathe some...
TEMPLATE : Major Incident Notification / Announcement
A major part of the incident apart from diagnosing and resolving incident revolves around the communication activities between various parties. For starters, when an incident...
‘ITIL is Extremely Valuable’ – IT Industry
Axelos, born out of the amalgamation of Capita and UK Project Office last year sponsored a survey to find out where ITIL stands and how it...
Few KPIs for Configuration Management for Process Interfaces
I am a big fan of the configuration management process. I believe that it is the process that sets the foundation for other processes to...
ITIL Snippet : 7 Rs of Change Management
Here is a handy guide to approve changes. The change approver – from the technical or management side can consider the following questions before approving the changes....
How I Prepared for ITIL v3 Foundation Exam
I am considered a veteran in IT service management and ITIL in the organization I work, and in the professional circles that I am a...