Difference between Assets and Configuration Items – Post 2 of 2
In the first post in this series, I gave the basic differences between assets and configuration items. In this concluding piece, I will provide the...
Author : Abhinav Kaiser
Difference between Assets and Configuration Items – Post 1 of 2
I often find myself talking to customers, peers, and suppliers who use the terms assets and configuration items interchangeably. They say that ignorance is bliss,...
A (really) Short Introduction to Scrum
Scrum is yet another buzz word that is doing the rounds in the IT industry. It is a type of Agile project management framework, which...
Perspectives: Services Integration and Management (SIAM)
Buzz words garner a lot of publicity in a short duration of time. SIAM is one of the chief words that is making a lot...
Incident Management Lifecycle – Incident Logging
Incident logging is a somewhat straightforward activity. However, it is important to note that no matter how simple it may sound, organizations tend to go...
Incident Management Lifecycle – Incident vs Request
In the second set in the incident management lifecycle series, we look at the very basic distinction that distinguishes incident from a service request. Often,...
Work from Home – Should You or Shouldn’t You?
Working from home is a topic of discussion that piques the interest of most IT professionals. Most of them love to work from home, yet,...