Abhinav Kaiser is an author and a management consultant. He has authored several books including Become ITIL 4 Foundation Certified in 7 Days and Reinventing ITIL in the Age of DevOps. He vlogs on Youtube on channel Digital Swaha.
He works as an agile/devops coach in one of the top consulting firms. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks.
Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low...
Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify...
I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they...
In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you...
In a market research commissioned by HP to feel the pulse of IT professionals regarding the challenges faced with using and implementing CMDB and the...