Abhinav Kaiser is an author and a management consultant. He has authored several books including Become ITIL 4 Foundation Certified in 7 Days and Reinventing ITIL in the Age of DevOps. He vlogs on Youtube on channel Digital Swaha.
He works as an agile/devops coach in one of the top consulting firms. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks.
The battle lines are drawn in the Indian e-commerce space. The advent of Amazon in India has spelt doom for Indian internet companies. The re-grouping...
If you are a certified Project Management Professional (PMP)®, then you know that the acronym PDU stands for Professional Development Unit. Every PMP needs to...
Another area of ITIL where people generally get confused. Functions and processes. Functions perform specialized tasks. That is it. This is all that a function...
This is ITIL 101. ITIL starts, lives, breathes, swims and eats service for breakfast, lunch and dinner. Service is everything in ITIL. For somebody getting...