Video: Understanding Value through Examples
In this video, Abhinav explains the concept of value with real life examples. Understanding value is at the core of getting a handle on ITIL
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Products and Services: Explained with Examples
In this post, I will lay out the differences and explain the similarities between a product and a service. You can go into a store
What are the Options for Switching Your ITIL Career into Agile and DevOps
As more and more projects get into a DevOps mode of working, ITIL professionals feel insecure. The anxiety is natural as there is a lot
What is Declaration of Interdependence?
*** if you are a new convert to Agile, then this topic may sound alien to you *** Some people say that the Agile manifesto
Video: Introduction to Service Management and ITIL (with examples)
Author of Become ITIL 4 Foundation Certified in 7 Days, Abhinav Krishna Kaiser offers a new series on ITIL. The first video in the series
The Spectacular History of ITIL
You might ask me – why bother about history? It’s the future that we plan for and look forward to. Right? It’s true that we
Everything You Need to Know about ITIL 4 Certifications
In this post, I will delve into the ITIL 4 certification scheme and explain the various ITIL 4 certification exams and paths that have been
Everything You Need to Know about PMI-ACP Exam
In this post, I will discuss about what exactly is your PMI-ACP exam is based on, and also run you through the complete set of