Breathing Series : Have you felt your Breath?
Previously on breathing series : Communication starts with your breath. Breathing is involuntary. Breathing is unique. Breathing happens on its own; we don’t have to
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Breathing Series : Communication starts with your Breath
You might have heard that communication comes in various forms – written, verbal and body language to name a few. There is an underlying reinforcement that spruces
Take Control of Your Career with this Simple Formula
I recently got an email from a lady, an IT professional from the Netherlands who was sacked earlier in the week. She wrote to me
Aim for More and More Standard Changes [ITIL Tip]
One of the first things I do in maturity assessments for service management in organizations, I look at their standard changes. I am interested to
Workshop in a Box : Communication Skills for IT Professionals
I am happy to announce that my book Workshop in a Box : Communication Skills for IT Professionals is out in the market. It is
Key ITIL Roles
ITIL broadly segregated the process-related and functional responsibilities to four distinct roles. Process Owner Process Manager Service Owner Process Practitioner The defined roles are mainly
Free PMP® Exam Sample Question
Question You are a project team member on a project being managed by one of the senior project managers in your company. You are responsible
ITIL Foundation : ITIL V3 Foundation Course and Exam Explained in Detail
In my last segment, I discussed the structure of ITIL V3 (also ITIL 2011). Today, I will turn my attention towards ITIL V3 Foundation exam