The ITIL Configuration Management is a mature process. It has transformed, improved and has been fine tuned over the years. The ITIL 2011 configuration management...
In this scenario, when a major release tanks, operational and development teams start firefighting almost immediately. Later they roll back the change. When the rollback...
Today, there is a need for collaboration. You tend to bring diverse worlds together, in hope that the synergies will help in the expansion revolution....